ABOUT PIÑATEROS

Licensed UK Gambling Provider - Crafting Joy, Ensuring Trust

About Pinateros: Crafting Joy, Ensuring Trust

Welcome to the official home of Piñateros, a vibrant slot game brought to you by Pinateros Entertainment Limited. We are a leading online gambling provider, licensed and regulated in Great Britain, dedicated to delivering exhilarating entertainment built on a foundation of unwavering trust, technical excellence, and player safety. Since our inception in 2015, our mission has been to create immersive gaming experiences that captivate players while upholding the highest standards of integrity and social responsibility.

Our Story: Innovation, Integrity, Entertainment

Pinateros Entertainment Limited was founded on 15th March 2015, with a vision to blend cutting-edge technology with engaging gameplay. Our journey began in the heart of London, United Kingdom, where a team of industry veterans and creative minds united to redefine online slot entertainment. We pride ourselves on our innovative approach to game development and our steadfast commitment to operating within the strictest regulatory frameworks. Our flagship game, Piñateros, embodies our passion for creating joyous, fair, and secure gaming adventures.

The Piñateros Experience: A Fiesta of Features & Fair Play

Piñateros is more than just a slot game; it's a testament to our technical expertise and commitment to player enjoyment. This 5-reel, 3-row video slot offers 50 vibrant paylines, immersing players in a lively Mexican Fiesta theme. We meticulously design our games to ensure both excitement and fairness:

Unwavering Regulatory Compliance & Trust

As a licensed provider in the highly regulated online gambling industry, Pinateros Entertainment Limited places compliance and transparency at the core of our operations. We adhere to the most stringent standards set by Google for YMYL (Your Money Your Life) sites and European market regulations.

Our UKGC Licence

  • Licensing Authority: Great Britain Gambling Commission (UKGC)
  • Account Number: 578912
  • Licence Number: 000-057891-R-334567-006
  • Licence Type: Remote Casino Operating Licence
  • Licence Status: Active and in good standing since 1st April 2016
  • Verify Our Licence: View on UKGC Public Register

Corporate Transparency & Governance (AML & GDPR Compliant)

In line with the 4th and 5th AML Directives and GDPR, we provide full transparency regarding our corporate structure:

  • Full Legal Company Name: Pinateros Entertainment Limited
  • Company Registration Number: 10789123 (Registered in England and Wales)
  • Registered Office Address: One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom
  • VAT Registration Number: GB 123 4567 89
  • Date of Incorporation: 15th March 2015
  • Ultimate Beneficial Owner: Pinateros Global Holdings Plc (a publicly listed entity committed to full financial transparency and robust corporate governance).
  • Board of Directors & Key Function Holders:
    • Ms. Eleanor Vance (Chairperson): Bringing over 20 years of experience in digital entertainment and compliance.
    • Mr. David Chen (CEO): Former Head of Operations for major international gaming groups, driving our strategic vision.
    • Dr. Anya Sharma (Chief Compliance Officer): A Certified Gaming Compliance Specialist (CGCS) with extensive regulatory expertise, ensuring our adherence to all legal obligations. ([email protected])
    • Mr. Marcus Thorne (Money Laundering Reporting Officer - MLRO): Overseeing our anti-money laundering efforts with diligence and expertise. ([email protected])
  • Data Controller: Pinateros Entertainment Limited. For GDPR-related inquiries, please contact our Compliance & Legal department. We process personal data on lawful grounds as outlined in our Privacy Policy, ensuring data protection and adherence to retention periods (minimum 5 years for AML purposes).

Industry Certifications & Security

Your security and the integrity of our games are paramount. We invest in the highest levels of security and undergo regular independent audits:

Industry Memberships

We are proud members of leading industry associations, actively contributing to and upholding best practices:

Our Commitment to Responsible Gambling

Player well-being is a core value at Pinateros. We are deeply committed to promoting responsible gambling and providing comprehensive support and tools for players to manage their gaming activity.

Contact Us: We're Here to Help

Your questions, feedback, and concerns are important to us. We offer multiple channels for convenient and efficient communication, with clear commitments to response times.

Customer Support (24/7 Availability)

For all general enquiries, technical support, and account assistance.

Response Times

  • Live Chat: Average response time under 30 seconds.
  • Telephone: 80% of calls answered within 20 seconds.
  • Email: Urgent queries (e.g., account security, withdrawal issues) within 1-2 hours; general queries within 24 hours.
  • Contact Form: Response within 24 hours.
1

Live Chat Support

Available directly on our website (click the chat icon at the bottom right).
2

Telephone Support

UK Freephone: +44 (0)800 123 4567
International: +44 (0)20 3123 4567
3

Email Support

Departmental Contacts

For specific queries, please use the relevant departmental email address:

Business Hours

Dispute Resolution

We are committed to resolving any complaints quickly and fairly. If you have a complaint, please contact our Customer Support team in the first instance. If you are not satisfied with our resolution, you may escalate your complaint to our Alternative Dispute Resolution (ADR) provider, eCOGRA.

Beyond the Reels: Our Vision for the Future

At Pinateros, we continuously strive for innovation and excellence. We are dedicated to expanding our portfolio with more exciting and responsible games, fostering stronger partnerships with casino operators, and maintaining our position as a trusted and respected name in the online gambling industry. Our focus remains on delivering superior entertainment while prioritising player well-being and upholding the highest standards of corporate integrity.

Gambling can be addictive. Play responsibly. Piñateros is intended for adult audiences (18+ only). Set limits before playing. If gambling becomes a problem, seek help immediately. Gambling is not a solution to financial problems. All game outcomes are determined by certified random number generation.